What is Collar Club?
Collar Club is a monthly subscription box for your dog; containing only natural treats and sustainable toys.
Every collar club box will contain:
In addition every month there will some surprise items! These will include amazing grooming products, doggy accessories and recipe cards to make your own natural treats.
Every collar club box will contain:
- One carefully selected toy, tested to the highest standards and usually with some eco features to boot
- A selection of 100% natural treats, usually one meat & one fish based.
- One tasty natural chew or chewy toy.
In addition every month there will some surprise items! These will include amazing grooming products, doggy accessories and recipe cards to make your own natural treats.
How much is a box?
The box is £32.99 and can be ordered monthly, bi-monthly or quarterly. This includes all taxes and postage fees to the UK. International shipping is available to EU countries (except Germany) and will be charged at checkout.
How do I subscribe?
To subscribe to Collar Club, head on over to our page www.collarclub.co.uk where you can subscribe to our boxes, or click here!
How can i manage my subscription?
When you sign up for a Collar Club Subscription, you will be asked to create a password for an account. From this account, you will be able to amend your address and manage your subscription. You can access your account here.
When will I be Charged?
For new subscriptions, you will be billed as soon as the order is placed. For renewals, you will be charged on the 15th of each month.
When will i receive my box?
Our boxes are shipped between the 4th-8th of the month. A notification will be sent once your box has been shipped.
Our cut off date is the 25th of the month. If you sign up before this date, you will receive a box the following month.
If you sign up just after, i.e between the 26th-2nd of the month, please note there is no guarantee your box will be able to be added to the current batch, and your box will not be dispatched until the month after that. (The next shipment date is displayed on the home page at time of ordering.)
We know that this is a long time to wait so if there is any wiggle room we will always try to send you a box as soon as we can! :)
Our cut off date is the 25th of the month. If you sign up before this date, you will receive a box the following month.
If you sign up just after, i.e between the 26th-2nd of the month, please note there is no guarantee your box will be able to be added to the current batch, and your box will not be dispatched until the month after that. (The next shipment date is displayed on the home page at time of ordering.)
We know that this is a long time to wait so if there is any wiggle room we will always try to send you a box as soon as we can! :)
Can i see the contents of this months box?
We like surprises, and we think everyone else does to! Thats why we don't release the full contents of the boxes upfront. There will be a few key products that we will feature, and the rest will be a surprise.
Make sure to join our mailing list to get all the sneak peeks!
To see what was in previous months boxes check out our about the box page which showcases the last few months boxes and their contents.
Make sure to join our mailing list to get all the sneak peeks!
To see what was in previous months boxes check out our about the box page which showcases the last few months boxes and their contents.
My Dog has Allergies or special requirements, are collar club boxes CUSTOMISABLE?
While the contents of the boxes is not customisable, we can arrange to ensure that there are certain proteins or ingredients that are excluded from treats for dogs with genuine medical need.
If your dog has allergies, you can enter these during the check out process - please be sure to list all ingredients that need to be excluded. If we have any queries we may drop you a message to clarify.
We now also offer a no plush option for those dogs that give their toys a ruff time!
If you have complicated requirements, please check with us before purchase at heretohelp@collarclub.co.uk.
If your dog has allergies, you can enter these during the check out process - please be sure to list all ingredients that need to be excluded. If we have any queries we may drop you a message to clarify.
We now also offer a no plush option for those dogs that give their toys a ruff time!
If you have complicated requirements, please check with us before purchase at heretohelp@collarclub.co.uk.
Who do i contact if i have a query with my box?
If you have a query and the answer cannot be found on here, please feel free to contact us on either the form on the contact page, or by emailing heretohelp@collarclub.co.uk
What is your Cancellation Policy?
If you've already been billed for the current month (renewal happens on the 15th of every month) your cancellation will go into effect the following month and you will still receive the current month’s box. If you cancel your subscription this must be done at least 5 working days advance of your next billing date to ensure you are not charged for the following months box.
To cancel your subscription please access your online account, or email us at heretohelp@collarclub.co.uk
To cancel your subscription please access your online account, or email us at heretohelp@collarclub.co.uk